Eileen Shaw - Events Manager (13/03/2013)

Morning Elrine, Thank you to you and the Thaba team for all the hard work and assistance in making last night a success. We had wonderful feedback about your venue from delegates and the client. Everything went well and all in all we were very happy with it. My only suggestion for future events in that venue is that because of the distance of the kitchen serving and clearing takes quite a bit of time. The food was delicious and huge compliments to the chef, Rogan was great and very attentive and the waiters were very friendly. Warm regards, Eileen Shaw Events Manager STEPHANIE MOSS SOLUTIONS

Luis Viva – Afrika Madeira (12/03/2013)

Thank you for an absolute wonderful day – i was really stressing with the organizing of the event but felt 100% relaxed with all that pertained to TYB Your staff with special mention of Elrine is really what makes TYB an absolute wonderful venue for any function – yes the setting is lovely, the food delicious, the accomodation should be rated as 5*, but your staff are exceptional. well done – thanks , and for sure the next time round i will be in contact – the only problem is to better ourselves for the next time – very difficult to achieve. All our guests were “over the moon” with the food, setting, accommodation and our launch – some of which have stated that it’s been the best launch they have ever attended. 

Sharon Magro – General Manager Commercial / Automotive Divisions
“Hello Candice, I would like to compliment you and the catering staff for a wonderful, outstanding, well organized breakfast on Sunday 28th October 2012. Please could you pass on the compliments to the kitchen, the food was  excellent, I had so many compliments on the way the food was presented and decorated it was really beautiful.  The taste and texture of the food was of extreme high standards, and the deserts were a treat. Everything went according to plan – thank you all for making my day exceptional. Please could you pass this compliment on, I forgot to mention Rogen in my last email, and feel that he must get the recognition as well that he deserves. Rogen did an excellent job with the managing of our bar, and was exceptionally polite and helpful with the guests.  Rogen made sure that he confirmed what drinks would be allowed before guests “just ordered on the tab”, he was extremely tactful when approaching guests with this, he has a very polite, positive, way in handling situations. Candice again I can only applaud Rogen’s service at my function. Please could you ensure that this is passed on to the correct person in order for Rogen to get the accolade. Just one suggestion that I would like to recommend is that you have the security guards informing guests where to go, or to mark the functions by means of using sign posts or boards in order for the guests to know where they are going. Just a little suggestion. A very big thank you once again”. Kind Regards, Sharon Magro General Manager Commercial / Automotive Divisions

Pamela Yeoman – EXECUTIVE ASSISTANT THE RAND MUTUAL ASSURANCE COMPANY LIMITED
“Dear Elrine, On behalf of RMA Management and Staff we would like to express our appreciation to you and your team at Thaba Ya Batswana for all that you did in assisting us to make the above conference such a success.  The service and facilities were excellent and enjoyed by all”. Kind Regards, Pamela Yeoman EXECUTIVE ASSISTANT THE RAND MUTUAL ASSURANCE COMPANY LIMITED

Riona
“Hi Pieter, Great service – it’s the little things. I was on conference at Thaba. After a great conference (in really good location and facilities), my car would not start – it was the battery. Thaba’s staff really rose to the occasion. Taryn at reception found a staff member with jumper cables and they tried to jump start my car. My battery was really flat and I needed to buy a new one. She then called round for me to find a battery center/service. In the mean time, another staff member Rogan, helped me remove my battery to have it replaced. He also volunteered to help me put in the replaced battery. Thank you to both Rogan and Taryn for their assistance – it definitely helped reduce my stress levels. Your customer service was great and I would definitely recommend your service and facilities to my colleagues and friends”

Annelise Van Wyk – Marketing Manager Netcare Limited
“Hey Maruis, Hoop dit gaan nog goed? Ons het lanklaas gesels. Ek wil net graag my ervaring met jou deel. Elrine is briljant, sy is uiters behulpsaam en ek wens daar was nog van haar soort. Sy is definitief ‘n aanwins vir Thaba Ya Batswana. Sy het ‘n nagmerrie in ‘n droom verander. Dit is lekker om te weet daar is nog mense wat hulle werk met so passie verrig. Jy moet kom koffie drink, ons het begin met die nuwe Kraameenheid en dokterskamers”. Lekker dag Groete Annelise Van Wyk Marketing Manager Netcare Limited

Ilse
“Hi Barbara, Net ‘n briefie om dankie te sê vir al jou hulp met die bespreking van ons strategiese sessie. Dit was weereens ‘n baie aangename ervaring daar by Thaba Ya Batswana en ons verrigtinge het baie suksesvol verloop. Dankie vir die professionele en vriendelike manier waarop jy my behulpsaam was, jou agter-die-skerms organisasie word opreg waardeer! Ek sal dit waardeer as jy die finale rekening vir my sal stuur, sodat ek so gou as moontlik kan reël vir betaling. Mag die feesseisoen baie geseënd wees vir jou en mag die nuwe jaar vir jou net die mooiste inhou!” Vriendelike groete Ilse

Juan Claase Manager – BU Procurement BATEMAN
“Dear Maruis, I would like to take this opportunity the express my sincere gratitude for the very high standard of professional service your staff are rendering, not to mention the standard of the venue itself. Our Company, Bateman had a strategic session last week 02 & 03 Dec at TYB and I was overwhelmed with the hospitality, energy and professional way in which everything was organized and the way your staff interacted with us. There are a lot of businesses out there that can benchmark against you, taking in consideration that service delivery as a whole in this country is under scrutiny. I will definitely recommend TYB to all my friends, colleagues and family members. Once again please extend my appreciation to your staff members (Barbara) and may you enjoy a wonderful blessed Christmas and prosperous New Year”. Yours Sincerely Juan Claase Manager BU Procurement BATEMAN

Delores & Pauline – Delores Eekhout Group Business Development Officer
“Hi Taryn, Just wanted to say a Huge Big Thank you for everything that you did to make our function such a success!!! We were so happy with the service, food and extra special care that as taken to ensure that we were happy, and you & your team really did succeed!! We received so many compliments; everybody was really impressed with everything. Thank you again Fatima” , Delores & Pauline …. Delores Eekhout Group Business Development Officer

Mariétte de Nysschen – PA to TUMI TSEHLO SOUTH AFRICAN MINT COMPANY
“Dear Ladies, I do not know where to start in thanking you for all the hard work and long hours that you have put in to make our Company’s Strategy an absolute success. All the delegates are back at the office today and all the feedback, be it in writing or verbal is very positive. Thank you for going the extra mile in attending to all our staffs’ needs and requests with their stay. You assistance really made the Company’s Strategy a smooth running event. Taryn – thank you so much for your personal attention from arranging the diverse menu’s to the chocolates on the pillows, sorting out power lead problems, etcetera – it is really appreciated. From Sunita and myself, THANK YOU THABA YA BATSWANA for making our event a great success! ” Mariétte de Nysschen PA to TUMI TSEHLO SOUTH AFRICAN MINT COMPANY

Suzette Dos Santos
“Goeie dag, Ons het toe Maandagaand in Thaba oorgebly in die nuwe aangeboude eenhede. Wat ‘n ondervinding. Dit is absoluut stunning! Die eenhede is ongelooflik grand en bevat ALLES wat ‘n traveller nodig het – tot ‘n flitslig, Peaceful sleep en Doom. Die kamers is super smart en enorm. Die badkamer is groot genoeg om in te dans! Op aankoms wag ‘n heerlike bottel rooi wyn en vrugte vir jou. Die koffie, ens is meer as genoeg met koekies. Hulle het tot ‘n I-Pod stand met speakers. Die beste van als is dat jy die vensters van hoek tot kant kan oopmaak vir vars lug en net so slaap en die bos voor jou sien. (Ek is mos ‘n Kapenaar en soek die vars lug (van die see) permanent). Dis net die goggas en muskiete wat gepla het. Dalk kan ek voorstel dat hulle dit oorweeg om nette voor die vensters te installeer. Dit sal seker die enigste klagte wees as ek mag kla. Hulle “attention to detail” is meer as 5 ster – en onthou, ek het al oral gebly en kan met gemak sê dat nie een plek waar ek al gebly het kan kompeteer met Thaba nie. Die ongelooflike tuin en bos uitlegte het soveel detail met hulle potte en watervalletjies voor elke eenheid. Ek gaan probeer om Aurecon se Marketing Bestuurder te oorreed om een aand daar te gaan oorbly. Hy is nog op honeymoon! – en hy reel al ons Global en local events, bv conferences, bosberade, ens. Hy bly in Gauteng. Hulle is ook so baie behulpsaam en professioneel, ag ek kan doodeenvoudig niks verkeerd sien van Thaba nie en kannie wag om weer daar te gaan bly nie. Hulle pryse is ook baie, baie goed (R1300,00 pp per nag B&B) en ek hoop hulle hou dit so. Ek moes Dinsdagaand noodgedwonge in OR Tambo City Lodge oorbly teen R1100,00 pp per nag. Geen room service, bar, ens nie en die kamers was super flou met ‘n klein plastic showertjie. Geen koekies of enigiets nie! Wou maar net vir jou baie dankie sê dat jy my laat weet het van Thaba Ya Batswana.” Groete Suzette Dos Santos

Penelope Dlamini – Senior Admin. Officer: Corporate Governance
“Thaba Ya Batswana Conference Team, Thank you for the tone you set for the year by helping us run a successful conference. I appreciated your unfailing attention to detail. With all the last minute snags, I worried that something would fall through the cracks, but you anticipated every contingency. Several participants commented on how well you had organized the event. We are fortunate to have you donate your time on occasions like this. On behalf of the merSETA , I express heartfelt thanks for all you do”. Penelope Dlamini Senior Admin. Officer: Corporate Governance

Kotie
“Beste Marius, Dra asb ons dank oor aan almal by Thaba wat gesorg het dat ons skool se afskeidsfunksie so ‘n reuse sukses was. Julle personeel het uit hulle pad gegaan om ons te akkomodeer, elke ‘detail’ wat gesorg het dat dit ‘n onvergeetlike middag was. Die skool het die rekening reeds vereffen, en dit blyk dat daar ‘n krediet op die rekening is, sal dit vir julle moontlik wees om dit aan Barbara oor te betaal? – net ‘n blyk van waardering vir die harde werk wat ingesit is- die personeel voel dat sy ‘n uitstekende diens gelewer het. Baie dankie – hoop ons kan weer volgende jaar van julle fasiliteite gebruik maak“. Kotie

Eddie Singo – Executive Manager
“Hi, Today we had a very long and exhausting strategic session, which caused me to take off immediately when we finished. I then forgot my jacket, which I so much love. I only realized that I forgot it almost three later. What got me even more worried was that when I let there were close to ten people preparing the room for tomorrow. I then thought that any of those people would have taken it for him/herself. I was shocked when I got there to realize that they saw it and kept it for me to come back for it. Please extend my appreciation to the entire team, God will bless them for their honesty. Just to give you the reason for my worry – it is a Polo jacket that I bought from the biggest POLO shop in the United States”. Thanks, once again. Regards Eddie Singo Executive Manager 

Quinton and Elize Germishuizen
“Dear Reuben, Marius, staff and Management, On behalf of Quinton and I, we would like to take this opportunity to thank Barbara for her assistance and efficiency before and on the day of our wedding – Saturday the 8th of May 2010. She made our wedding day very special and insured that all went according to plan. Her prompt response to our queries and attention to detail made us feel confident in her ability to arrange and plan our special day. She is most definitely an asset to your operation. To Thaba ya Batswana staff and Management thank you for offering us and our guest your five star hospitality, it was greatly received and appreciated. We felt honored to have shared our wedding day at your venue”. Regards Quinton and Elize Germishuizen

Thereza Grobler
“Hi there, Thanks so much for a very successful event yesterday –all clients (Brand Evolution & Absa) are very happy. From my side I can just say that I have yet to work with other 5 star venues with the same service levels as yours…your staff are super helpful, friendly, visible & I would like to commend especially Sizwe & Harry for their contribution yesterday. I will definitely recommend your venue to all of my other clients. Please remember to send me the final invoice for billing asap?” Many thanks and regards Thereza Grobler