Contact Us

We're here to help you with any questions about social grants, applications, payments, or other services. Check our FAQ for quick answers.

SASSA National Helpline

Call our toll-free helpline for assistance with grants, applications, payment dates, and general inquiries.

0800 60 10 11

Operating Hours: Monday to Friday, 8:00 AM - 4:00 PM

Languages: We can assist you in all 11 official South African languages

Please note: Call volumes can be high, especially at the beginning of each month. If you can't get through, please try again later or visit your nearest SASSA office. You can also check our FAQ page for answers to common questions.

SMS Services

You can use SMS to get information about your grant. This is a quick way to check your status without waiting on the phone.

Check Your Grant Status:

SMS the word "Status" to 32248

Standard SMS rates apply. Make sure you SMS from the phone number registered with SASSA.

Visit a SASSA Office

You can visit any SASSA office for help with applications, to update your information, or to get answers to your questions. Our staff will be happy to assist you. Learn more about available grants.

What to Bring:

  • Your ID document
  • Your grant reference number (if you have one)
  • Any letters or documents from SASSA

Office Hours:

Monday to Friday: 8:00 AM - 4:00 PM

Closed: Weekends and public holidays

Tip: Offices are usually quieter in the middle of the month. Try to visit then if possible to avoid long queues.

Find Your Nearest Office:

To find the SASSA office closest to you:

  • Call the helpline: 0800 60 10 11
  • Ask at your local municipality
  • Check at your nearest post office or clinic - they often have information

Provincial SASSA Offices

Each province has a main SASSA office that handles more complex issues. You can contact them if your local office cannot help you.

Eastern Cape

Phone: 043 701 3100

Free State

Phone: 051 410 8600

Gauteng

Phone: 011 241 7000

KwaZulu-Natal

Phone: 031 307 2000

Limpopo

Phone: 015 290 1600

Mpumalanga

Phone: 013 754 4300

Northern Cape

Phone: 053 838 2600

North West

Phone: 018 388 3681

Western Cape

Phone: 021 469 2400

Make a Complaint or Report Fraud

If you have a complaint about SASSA services or want to report fraud, we take this very seriously and will investigate.

How to Make a Complaint:

  1. Call the SASSA helpline: 0800 60 10 11
  2. Visit your nearest SASSA office and ask to speak to a manager
  3. Write down the details: what happened, when, and who was involved
  4. Get a reference number for your complaint
  5. SASSA will investigate and respond to you

Report Fraud:

If you know about someone receiving a grant they don't qualify for, or if someone is asking you to pay for help with your application, please report it immediately.

Fraud Hotline: 0800 60 10 11

You can report fraud anonymously. Your information will be kept confidential.

Common Types of Fraud to Report:

  • Someone asking you to pay for an application
  • A SASSA official asking for a bribe
  • Someone collecting grants for people who have died
  • False disability claims
  • People claiming grants in multiple names

Urgent Matters

If you have an urgent issue that needs immediate attention, contact right away.

Lost or Stolen SASSA Card:

If your SASSA card is lost or stolen, call the helpline immediately to block it: 0800 60 10 11

You will need to visit your nearest SASSA office with your ID to get a replacement card.

Incorrect Payment Amount:

If you received the wrong amount, contact SASSA within 7 days. Call 0800 60 10 11 or visit your nearest office.

Grant Suspended or Stopped:

If your grant has been suspended or stopped and you don't know why, contact SASSA immediately. Bring your ID and any letters from SASSA to your nearest office.

Other Ways to Get Information

You can also get help and information from:

Community Leaders:

Traditional leaders, ward councillors, and community workers often have information about SASSA services and can help you find your nearest office.

Post Offices:

Many post offices have SASSA information and can tell you where your nearest office is located.

Clinics and Hospitals:

Health facilities often have information about disability grants and can help with medical reports.

Schools:

Schools can provide information about child support grants and may help with applications.

Before You Contact

To help us assist you faster, please have the following information ready:

  • Your ID number
  • Your grant reference number (if you have one)
  • Details about your query or complaint
  • Any letters or SMS messages you received from SASSA

Frequently Asked Questions

Many common questions are answered in our FAQ section. Check there first - you might find the answer you need right away.

View FAQ